Ole Reissmann

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THEFUTURE

When Chatbots Start Asking the Questions

Newsletter sent 30.9.2025 by oler

In this issue: OpenAI’s Pulse turns ChatGPT into a recommendation engine that nudges you every morning. Is this enshittification or just catching up with the competition? Switzerland’s radically open AI model Apertus. Journalist Santina Russo on why transparency matters. Plus: My thoughts on AI strategy at SPIEGEL.

What we’re talking about: OpenAI is introducing a discovery feature called Pulse in ChatGPT. It collects topics from previous chats and presents users with cards containing updates and ideas the next morning. So no one has to stare at an empty chat window anymore.

The passive chatbot tool is becoming a recommendation engine with something new every day. In the future, users won’t be asking the chatbot—they’ll be the ones getting asked, reminded, and encouraged. Users are meant to get used to it and develop routines.

This creates dynamic, personalized spaces perfect for business: partner offers, e-commerce, advertising. For now, Pulse is reserved for paying Pro users—but the vast majority of ChatGPT users don’t pay yet, even though they still generate costs.

Is this already the enshittification that all platforms eventually embrace? First, put up a sleek, clean interface, get the masses excited, and then finally have to think about making money? On the other hand, Google, Perplexity, and many others already have discovery spaces and features built into their products, opening up various possibilities for meaningful media partnerships.

What else I’ve been reading:

AI & Journalism Links

OpenAI has released Pulse, a new ChatGPT feature that shows personalized cards based on previous interactions to boost discovery and engagement. Conor Grennan got early access and shared a screen recording.

Ever heard of “Chatbait”? That’s how chatbots keep you talking for maximum engagement. (Lila Shroff, The Atlantic)

On Cloudflare’s very surprising ideas about AI and the future of web publishing: “That’s my counterprosal: AI should pay for the stuff it already uses, and people should keep putting up paywalls.” (Paul Ford, Aboard)

The New York Times’ Zach Seward on AI newsroom strategy: “We’re not trying to be AI boosters. In fact, quite the opposite. I think there’s a lot of caution. A lot of time we spend cautioning people about uses of AI, both [in the] legal and editorial senses.” (Sara Guaglione, Digiday)

And now: There’s so much talk about AI dominance—the US here, China there, Europe practically left behind, sure there’s Mistral, but the investors… and then Switzerland shows there’s another way: completely open. The AI model is fittingly called Apertus, and it can partially compete with Llama. More importantly: training data, weights, everything’s open. Right in the middle of it: journalist Santina Russo, who spends part of her time embedded at the Swiss National Supercomputing Centre.

Three Questions with Santina Russo

What’s our approach to AI at SPIEGEL? Lennart Schneider invited me onto his podcast, Subscribe Now, and I really enjoyed the conversation. It runs 81 minutes, which is admittedly quite long—but I’d like to think it offers nuance rather than flashy soundbites. If you’re interested in learning more but don’t understand German, you could upload the podcast to Google NotebookLM and explore topics using a mind map.

What can be done about hungry bots? The taz—Germany’s left-leaning, alternative publication I wrote for many years ago—interviewed me about crawlers that scrape knowledge from across the internet. Moritz Müllender thesis: The internet is “degrading” into a chatbox. I cautiously asked: What if a chatbox is actually more practical for users than a website overloaded with pop-ups? That’s exactly the one quote that made it into the article. And as a punchline, they cite studies claiming that critical thinking declines among AI users. Touché, dear taz.

Another technical protocol: The excellent and thoughtful radio show Breitband covered RSL, a new protocol for bot access to websites that theoretically could enable fair compensation. I talked to Pia Behme and remain cautiously skeptical—I find long-term customer relationships and the ability to transfer and link subscriptions more interesting than micropayments.

Coming up next: I’ll be speaking at Google’s Baltic News Publishers Day on October 16th in Riga and at the News Product Alliance Summit 2025 in Chicago. If you’re also there, feel free to say hi and let’s nerd about AI. Or go for a run.

This is THEFUTURE.

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The previous issue is The Great AI Downgrade, the next issue is The Three AI Tools I’d Actually Miss.